Technical Customer Support Advisor (12 Month Fixed Term Contract)

  • Contract
  • Fixed Term
  • Full Time
  • Cornwall

Website dxcaresolutions LumiraDx Care Solutions UK Ltd

About LumiraDx Care Solutions and LumiraDx
LumiraDx is a global health technology business, delivering safer, more effective and cost-efficient, diagnostic-led care.

Our vision is to improve patient outcomes and lower healthcare costs. To achieve this, we deliver accurate, actionable health data quickly and simply, wherever and whenever it’s needed.

Our unique integration of health and point of care diagnostic data, smart technology platform and supported self-care programmes delivers dynamic, digital healthcare solutions across whole populations that can be customised to meet the demanding healthcare requirements of today.

Our Care Solutions development unit, based at our Cornwall site, is responsible for delivering clinical knowledge, education and intelligent technology via our software and platform to enable care teams to move patients with long-term conditions toward supported, self-care.



Minimum 1 years’ experience in a technical customer service role.
Good understanding of general computer applications (E.G. Microsoft Windows, Office, Internet Explorer.)
Excellent communication skills.

Excellent problem solving and troubleshooting skills.

Able to analyse tasks and problems logically.
Be enthusiastic and proactive.

Be able to work under pressure during times of system outages or failure.

Able to work under pressure.



Take responsibility and ownership for responding to requests from customers via telephone, fax, email and web technologies, providing appropriate solutions or guidance.

Maintain clear and accurate records of interactions with clients and sales contacts within the relevant CRM and Support software.

Support the development and maintenance of products by offering constructive feedback on their design, functionality and usability.

Set up new customers in the application.

Set up clinical systems interfaces.

Educate and train users in the use of our products.

Maintain an excellent working knowledge of our products.

Assist with sales development and fulfilment, providing cover for inbound sales enquires and account management.

Assist with marketing activities as required, such as seeking, collating and analysing customer feedback, producing reports as required and acting upon results where applicable.

Handle client complaints in a calm, non-confrontational and courteous manner.  Take responsibility for ensuring follow-up actions are taken and that in the case of a formal complaint the Regulatory Compliance Officer is promptly informed.

Actively and positively contribute to the appraisal process and to follow up agreed actions.



We have an award-winning workplace situated five minutes from local beaches, where employee wellbeing is a key focus. We are proud of our culture and operate in a sociable, relaxed and fast paced environment where innovation and collaboration is encouraged. We offer many employee benefits including, free teas, coffee, soft drinks and fruit. We also offer discounted membership at local gyms, car parking and access to our Life Coach during work time. We put on two social events per year and we offer an employer pension scheme and 25 days holiday per year plus bank holidays.


Recruitment Process

Please read the job and person specifications enclosed with this document. Please also complete the application form and return it with an optional CV to by 22 April 2019.

Application form:

Applications from overseas candidates will only be considered if they already have a valid UK work visa.

Applications will be reviewed after the closing date and a short list of candidates will be selected for a first stage interview at our Camborne office.

If selected you will be asked to bring the following original documents (photocopies will not be accepted) to the interview:

·         Proof of identity (e.g. a valid passport)

·         Eligibility to work in the UK

·         Proof of qualifications




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